Returns & Refunds
IMPORTANT – ON RECEIVING YOUR GOODS
Do not sign for goods if you are unsure of the condition of the goods inside. When receiving your order please check the goods on delivery or mark the consignment note as *goods unchecked*
If an item looks damaged then it should be refused. DO NOT SIGN FOR DAMAGED GOODS. Failure to follow these instructions could mean that you end up with a damaged item and be unable to claim for them. The signature box that the driver will be asking you to sign confirms that you are happy with the condition please mark it as DAMAGED PACKAGE if there is any sign of damage to the outer packaging at all. Goods should always be checked in front of the delivery representative.
Faulty goods must be notified within 24 hours of receipt.
WE RECOMMEND YOU KEEP THE ORIGINAL PACKING/BOXES THAT YOUR PRODUCT ARRIVED IN. WE CANNOT ACCEPT A RETURN IF THE PICTURE IS NOT SAFELY AND SECURELY PACKAGED IN THE ORIGINAL PACKAGING.
All items on JustMurciano are bepoke made to order, and are therefore non returnable. If we accept a return, it is the responsibility of the customer to return the goods back to us “as new”. Returns are to:
Ecosse Fine Art, 14, Clydesmill Grove, Cambuslang Investment Park, Glasgow G32 8NL.
If JustMurciano accept a return, In exchange for returned goods The Gallery will offer an online credit note within 30 days. This is in special circumstances, and has to be prearranged and agreed with us.
These terms and conditions do not affect your statutory rights.
PLEASE NOTE THIS RETURN POLICY IS ONLY APPLICABLE TO ON-LINE ORDERS - WHICH FALL UNDER THE CUSTOMER CONTRACTS (FORMERLY DISTANCE SELLING) REGULATIONS - AND NOT TO ORDERS PLACED IN-STORE. PLEASE CONSULT THE RETURNS POLICY DISPLAYED IN OUR SHOPS OR STANDS FOR IN-STORE ORDERS.
In the unlikely event that your product arrives damaged, we will replace this for you on return of the faulty product. In the unlikely event that we cannot replace a damaged or faulty product, or if you have placed an order which we are unable to fulfil (see Restrictions), refunds will be processed in one of the following ways:
- PayPal payments: refund directly into your PayPal account
- Shopify Payments: refund directly on to the card used to pay
- Klarna: See Klarna FAQs here